I created a new banner by putting three images together using paint. The new image is jpeg, 960 x 198 pixels, and 85.7kb. I attempted to upload that image on the change heading area of the template (graphene)and got the following error message:
“web banner 1.jpg” has failed to upload due to an error
Unable to create directory wp-content/blogs.dir/78/files/2012/09. Is its parent directory writable by the server?
I then tried to upload the same image to media and again got that same message.
How can I fix the problem especially since I don’t know the answer to the question the error message is asking?
Sandy Johnston, Stromsburg Library
I can confirm you’re doing everything right and that there is something wrong on our end. We’re working on identifying and fixing the problem.
We’ve fixed the problem on our end and Sandy has confirmed it worked. If anyone else has a similar problem please let us know.
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