A problem with Google Analytics
We here at the commission have already been in contact with the six libraries that are affected by this problem, but in the interest of full disclosure, and to have a full record of the project I’m also posting this information here.
Google Analytics (GA) is a Google service that will give you statistical reports of visits to your Web site. In order for this service to work with WordPress-based sites, a plugin must be installed to connect the site to a GA account. We’ve been offering this plugin for about a year now without any problems.
Recently we updated our installation of PHP, the programming language that WordPress relies on to run. That upgrade caused the GA plugin we were using to fail, and in at least one case, cause errors to appear on the library’s page. Of course, this happened not just over a weekend, but a weekend between my being out of the state and then being sick for two days.
At this point, the only solution has been to disable the GA plugin that we were using. The next step will be to find a new one and test it before rolling it back out to participating sites. In the mean time, those of you that were using GA will receive reports of zero visits. There is nothing you need to do to your GA account. Just leave it as is.
Please accept my apologies for this and know that I’m working on it and hope to have something tested and ready to use ASAP.
