Fully Engaged Customer Service

Cheryl

Whether you spend most of your time on the front lines or primarily serve internal customers, your ability to handle your workload will be enhanced when you learn how to complete customer interactions successfully at the first point of contact, while cultivating a positive attitude and keeping stress levels to a minimum.

Improving customer service outcomes requires moving beyond old habits to create a lasting change in behavior.  In this safe and friendly environment you will practice simple, powerful techniques for improving

· Eye contact

· Facial expression and body language

· Tone of voice

· Availability to customers

· Your ability to listen when distracted

· Customers’ ability to self-serve in the future

In this session with library consultant Cheryl Gould on your choice of either February 4 or February 5, you will practice and experience how to enhance service through being fully engaged to create a win-win experience that saves time for both you and the customer.

Participants are required to turn on video (have a camera) and possess a microphone for this Zoom class in order to participate actively. The two class opportunities are limited to 15 participants each, with preference given to staff from Southeast Library System, so register early at https://bit.ly/engaged 36!

Summer Reading Workshop to be held December 4th!

It’s just about time for many of you to start thinking about what you will be doing for your Summer Reading Programs in 2021. We will help you get jump started with our Summer Reading Workshop on December 4th from 9:30 to 12:30!

Register to enjoy a virtual tour from Omaha’s Henry Doorly Zoo, find out about books that will work with the summer reading theme, hear about summer reading activities from UNL Extension,  and learn about a few crafts, as well as some highlights from the SRP Handbook that you might want to try. The slogan for 2021 is “Tails and Tales.” Please register by December 1st at http://bit.ly/2021srp to receive a Zoom link the day before the workshop.

Joint Virtual Youth Services Retreat

The regional library systems decided to hold a short, virtual version of the Joint Youth Services Retreat this year via Zoom.  Following is a bit of information about, and a registration link for, this event. 

September 3, 1-4 PM
FREE!
Presentations to include:

  1. YA Literature and Leadership
  2. Lightning Rounds on Top Teen and Children’s Books
  3. Diversifying Children’s Books in the Middle Grades
  4. Author Talk by Candace Fleming

With time afterward for networking. Register at  https://bit.ly/ysrvirtual. 
A recording of the first three topics will be made available after the event.

Golden Sower Reading in Seward

Because of the current health situation, we aren’t able to host our Golden Sower Reading Day in Seward this year.

However, Becky Baker is willing to take appointments for you to come to Seward Memorial Library to read the picture books. Appointments are limited to one individual or group of individuals per day. Social distancing will be maintained within the library and masks are recommended.

You may contact Becky directly at Becky.Baker@sewardlibrary.org or 402-643-3318 to make an appointment. Be aware that voting ends August 16th. Public Library staff may obtain 3 CE by signing a sheet after finishing with the reading of the books.

Recording Made Available for “Marketing Your Library With Canva”

For those who wanted to attend the Zoom workshop on May 14 but were not able to be present, here is the link to the recording. The group sessions and break have been edited out, so the overall length of the recording is about 1 1/2 hours. 

Here are the links to everything that was covered in the workshop:  If you have any questions, feel free to reach out to Amanda at amanda.sweet@nebraska.gov, or Tessa at tessa.terry@nebraska.gov.    We heard great things from workshop participants! Thanks to Amanda and Tessa for their excellent work, and for agreeing to present this material!

SELS Training Extravaganza to be May 8 in Seward! (Cancelled due to COVID-19)

The 2020 SELS Training Extravaganza will be held on May 8 at Seward Memorial Library from 9:30 – 3:00. We are excited to announce Dean Jacobs will be our keynote speaker and will speak on the topic 7 Wonders – 7 Lessons: Reasons to Have Hope in the World. We live in a world that is filled with negative news and conversations that rob the oxygen of our curiosity to be engaged in the world. Exploring 58 countries taught Dean some valuable lessons, including that the world is far more kind, generous, and beautiful than what it is given credit. Dean says that making the world a better place begins with ourselves and the story we wish to create to do so.

This Keynote is sponsored by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by the Nebraska Library Commission.

The cost of the Extravaganza is only $25 and a catered meal is included. Register by April 30 at http://bit.ly/Extrav2020

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Marketing Your Library With Canva (Cancelled due to COVID-19; To be rescheduled)

April 10, 9:15 -12:30

Seward Memorial Library, Computer Lab

Our first workshop on March 27 filled up, so we are offering a second chance!

Library websites and social media platforms are always more effective with a good advertising image and a catchy title. Copyright can make it difficult to find and use images for free online. This session will dive into how to use Canva to design and build our own images that can be used to spice up our advertising. Together, we will run through examples of amazing advertising we have encountered in the past, then look at why that advertising works. When we know what works, we will dive into Canva itself and start building our own. Get hands-on experience to improve your marketing game in your library! Additional resources and free tools will be provided.

Register at http://bit.ly/Canva176

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“Imagine Your Story” at Syracuse Public Library

We are holding our second Summer Reading Workshop at Syracuse Public Library on March 13 from 10 am to 3:15 pm. The workshop will be free and will be worth 4 CE.

Presentations will include: 1. Fairy Tales, Legends, Myths, Oh My!  Hear About New Titles 2. Imagination Stations: Tween Programming for Summer Reading 2020 3. Activities to Fire Up Imagination in Children 4. Summer Crafts Sampler and 5. Outreach and School Partnerships.

You can register at http://bit.ly/2SRPW2020 until March 11.


			

Transforming Teen Services: Computational Thinking, Connected Learning and YOU!

Join Laura England-Biggs and Sally Snyder to learn more! How do we use the above concepts to enhance our programming for this age group? There will be 2.5 CE hours through the NLC public librarian certificate program available. Checkin starts at 10 am on Friday, January 31 and the workshop lasts until 4 pm at the Walt Branch Library in Lincoln.
Register at: http://nlc.nebraska.gov/scripts/calendar/eventshow.asp?ProgId=18960

Summer Reading Program 2020 Workshops

The slogan for Summer 2020’s summer reading programs will be “Imagine Your Story” and will be based of the theme of Fairy Tales/Mythology/Fantasy. To help library staff prepare, we will be offering two workshops this year. Last year we filled the room at the Walt Branch Library, so we decided to add a second one at Syracuse Public Library. The content will be identical, or nearly identical, at both workshops.

The workshops will be free and worth 4 CE. They will contain presentations on 1. Fairy Tales, Legends, Myths, Oh My!  Hear About New Titles 2. Imagination Stations: Tween Programming for Summer Reading 2020 3. Activities to Fire Up Imagination in Children 4. Summer Crafts Sampler and 5. Outreach and School Partnerships.

Registration is available now for the Walt Branch Library workshop (Nov. 22, 10 – 3:15) at http://bit.ly/SRPW2020.

Registration will become available for the Syracuse Public Library workshop (March 13, 10 – 3:15) in January.