Customer Service: How and When to Break the Rules

jump_over_the_fence_1280x1024Who gets which kind of service at your front counter? What if the rules interfere with great customer service? What if a new situation comes up that is not covered by The Book? And what if a new rule is causing havoc with customer relations, and you are the one who has to save the day: What is the right way to break the rules?

On December 2, well-known library consultant Pat Wagner will join us at the Eisley Branch Library of Lincoln City Libraries to address the topic of customer service. This is a four hour interactive workshop worth 4 CEs. The workshop starts with the issue of consistency in service standards regarding policies. Continue reading

Registration Open for Summer Reading Workshop

DumptruckWhile it may not be quite the season to already be thinking about Summer Reading 2017, it soon will be. Plan on attending the SELS Summer Reading Workshop “Build a Better World” on November 4. There is no cost to this workshop and lunch is included. You may register at http://bit.ly/SummerReadingNov4 until October 29.

Following is the day’s program: Continue reading

June 10th Workshop Result of Partnership between SELS and the Nebraska School Librarians Association

SchoolLibrariansintheDigitalAgeSELS and the Nebraska School Librarians Association are partnering to offer a Continuing Education experience called “School Librarians in the Digital Age.” Librarians and media specialists will find themselves in a computer lab at the Lincoln Public Schools District Office for the workshops previewed below. The link to the registration is http://bit.ly/June10SchoolLibrarians. Since space is limited, please cancel your registration if you won’t be able to make it by calling the Southeast Library System office at 1-800-288-6063 or 402-467-6188 or email Todd at todd.schlechte.sels@gmail.com.

JUNE 10 Schedule:

9:30 am – 10 am Registration and Refreshments

10 am – 12 pm Using NebraskAccess Databases in Schools

Susan Knisely

Use one of the computers in the lab, or bring your own device to follow along as Susan explores
the many K12­ friendly features of the NebraskAccess databases with us!

12 pm Lunch

At nearby eateries

1 pm – 2 pm Digital Citizenship

Chris Pultz and Chris Haeffner

Explore the concepts of digital citizenship and librarianship.

2 pm – 3 pm This is not your Grandmother’s Library

Cynthia Stodgill

Librarians juggle technology integration, collaborative teaching, professional development, and books. Leveraging the power of social media impacts the role of the library in all of these
areas. This session will introduce busy school librarians to Twitter and Instagram as tools to promote, share and brand the school library. Bring your device and start tweeting!