{"id":165,"date":"2013-08-27T12:08:03","date_gmt":"2013-08-27T18:08:03","guid":{"rendered":"http:\/\/libraries.ne.gov\/blair\/?page_id=165"},"modified":"2020-07-25T13:52:06","modified_gmt":"2020-07-25T19:52:06","slug":"public-service-policy","status":"publish","type":"page","link":"https:\/\/libraries.ne.gov\/blair\/about-us\/policies\/public-service-policy\/","title":{"rendered":"Public Service Policy"},"content":{"rendered":"<p><b>Policy Statement:<\/b><\/p>\n<p>Customer Service is an integral part of the Blair Public Library&#8217;s service to Blair\u2019s diverse population.<\/p>\n<p><b>\u00a0Policy:<\/b><\/p>\n<p><b>\u00a0<\/b>During interactions with library staff, customers can expect to:<\/p>\n<ul>\n<li>Be acknowledged appropriately;<\/li>\n<li>Be treated courteously and respectfully;<\/li>\n<li>Be valued for their input;<\/li>\n<li>Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria;<\/li>\n<li>Receive prompt and timely service;<\/li>\n<li>Receive knowledgeable service and professionalism from all staff ;<\/li>\n<li>Have open access to traditional and innovative resources and instruction in their use;<\/li>\n<li>Have their privacy and confidentiality respected; and<\/li>\n<li>Have responsive, community-oriented service.<\/li>\n<\/ul>\n<p>The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.<\/p>\n<p>Reviewed 8\/13<br \/>\nReviewed 4\/2016<br \/>\nReviewed 4\/2017<br \/>\nReviewed 8\/2018<br \/>\nReviewed 8\/2019<br \/>\nReviewed 7\/2020<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Policy Statement: Customer Service is an integral part of the Blair Public Library&#8217;s service to Blair\u2019s diverse population. \u00a0Policy: \u00a0During interactions with library staff, customers can expect to: Be acknowledged appropriately; Be treated courteously and respectfully; Be valued for their <a class=\"more-link\" href=\"https:\/\/libraries.ne.gov\/blair\/about-us\/policies\/public-service-policy\/\">Continue reading <span class=\"screen-reader-text\">  Public Service Policy<\/span><span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":99,"featured_media":0,"parent":129,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P5oMVT-2F","_links":{"self":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":4,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":3972,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/165\/revisions\/3972"}],"up":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/129"}],"wp:attachment":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/media?parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}