{"id":920,"date":"2016-10-15T14:08:50","date_gmt":"2016-10-15T20:08:50","guid":{"rendered":"http:\/\/libraries.ne.gov\/blair\/?page_id=920"},"modified":"2020-07-25T12:32:57","modified_gmt":"2020-07-25T18:32:57","slug":"complaints","status":"publish","type":"page","link":"https:\/\/libraries.ne.gov\/blair\/about-us\/policies\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p style=\"text-align: center\"><strong>Blair Public Library<\/strong><\/p>\n<p style=\"text-align: center\"><strong>\u00a0Patron Complaint Policy<\/strong><\/p>\n<p>While the Blair Public Library tries to provide the highest levels of satisfaction and service to its patrons, we recognize that occasionally a patron may wish to make a complaint. A Library patron may choose to start by making his or her complaint on an informal, oral basis to the Library\u2019s staff.<\/p>\n<p>If the patron chooses not to do so, or if the complaint does not lend itself to informal resolution, the patron should request and complete a Patron Complaint Form. The Library Director will promptly review the completed Complaint Form and, where appropriate, attempt to resolve the complaint directly.<\/p>\n<p>If the patron is not satisfied with the response provided, and\/or if the Director decides that the situation warrants the input of the Blair Public Library Board, either or both parties may bring the written complaint to the attention of the Board. A patron desiring to do so may also request an opportunity to address the Board at one of its monthly meetings. The Board will promptly review a complaint presented to it, provide an oral and\/or a written response to the complainant, and take any further remedial action warranted by the particular circumstances.<\/p>\n<p>The decision of the Library Board, with respect to a complaint, \u00a0will be final.<\/p>\n<p>Reviewed and approved by the Blair Public Library Board,<\/p>\n<p>4\/2016<br \/>\nReviewed 4\/2017<br \/>\nReviewed 8\/2018<br \/>\nReviewed 8\/2019<br \/>\nReviewed 7\/2020<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blair Public Library \u00a0Patron Complaint Policy While the Blair Public Library tries to provide the highest levels of satisfaction and service to its patrons, we recognize that occasionally a patron may wish to make a complaint. A Library patron may <a class=\"more-link\" href=\"https:\/\/libraries.ne.gov\/blair\/about-us\/policies\/complaints\/\">Continue reading <span class=\"screen-reader-text\">  Complaints<\/span><span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":99,"featured_media":0,"parent":129,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-920","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P5oMVT-eQ","_links":{"self":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/comments?post=920"}],"version-history":[{"count":3,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/920\/revisions"}],"predecessor-version":[{"id":3962,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/920\/revisions\/3962"}],"up":[{"embeddable":true,"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/pages\/129"}],"wp:attachment":[{"href":"https:\/\/libraries.ne.gov\/blair\/wp-json\/wp\/v2\/media?parent=920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}