Customer Service: How and When to Break the Rules

jump_over_the_fence_1280x1024Who gets which kind of service at your front counter? What if the rules interfere with great customer service? What if a new situation comes up that is not covered by The Book? And what if a new rule is causing havoc with customer relations, and you are the one who has to save the day: What is the right way to break the rules?

On December 2, well-known library consultant Pat Wagner will join us at the Eisley Branch Library of Lincoln City Libraries to address the topic of customer service. This is a four hour interactive workshop worth 4 CEs. The workshop starts with the issue of consistency in service standards regarding policies. Continue reading

Registration Open for Summer Reading Workshop

DumptruckWhile it may not be quite the season to already be thinking about Summer Reading 2017, it soon will be. Plan on attending the SELS Summer Reading Workshop “Build a Better World” on November 4. There is no cost to this workshop and lunch is included. You may register at http://bit.ly/SummerReadingNov4 until October 29.

Following is the day’s program: Continue reading

Annual Meeting next week

The 2016 SELS Annual Meeting will be held next week in Seward, starting at 10:00 on August 11.

We will start the day with the business meeting.  The agenda will be put online on the SELS website later this week.

After that, we will travel to the new Nebraska National Guard Museum there in Seward for a light lunch and a private tour for Annual Meeting attendees.

Start times for the lunch and tour are contingent on how long the business meeting runs, so you are encouraged to attend the whole day.  Attendees can receive 1 CE credit for public librarian or board certification through the NLC.

Registration is available at http://bit.ly/2016SELSAnnual

More information, including the business meeting agenda, can be found here.

The 22nd Annual Joint Youth Services Retreat: Aug. 25-26

prairieAs always, this year’s youth services retreat will be a great chance to relax, participate in sessions directed towards youth services, enjoy wonderful food, network, share ideas, and play. As in past years, the retreat will be held at Carol Joy Holling Camp and Retreat Center near Ashland. New this year is an option to stay overnight not only Thursday evening, but also to arrive the evening of Wednesday, August 24, and stay overnight. This might make it easier for those traveling from a distance.

You can easily register at http://bit.ly/22ndRetreat by the end of the day on August 8th. If for some reason you can’t make the retreat, you can still hear the two feature presenters at the CPLS Youth Services Day on August 19 or at the TRAILS Fall Library Workshop on September 21.

Following is the full program: Continue reading

New Book Kit Available: The impeachment of Abraham Lincoln (a novel by Stephen L. Carter)

impeachment
Stephen L. Carter’s thrilling novel takes as its starting point an alternate history: President Abraham Lincoln survives the assassination attempt at Ford’s Theatre on April 14, 1865. Two years later he is charged with overstepping his constitutional authority, both during and after the Civil War, and faces an impeachment trial . . .
Twenty-one-year-old Abigail Canner is a young black woman with a degree from Oberlin, a letter of employment from the law firm that has undertaken Lincoln’s defense, and the iron-strong conviction, learned from her late mother, that “whatever limitations society might place on ordinary negroes, they would never apply to her.” And so Abigail embarks on a life that defies the norms of every stratum of Washington society: working side by side with a white clerk, meeting the great and powerful of the nation, including the president himself. But when Lincoln’s lead counsel is found brutally murdered on the eve of the trial, Abigail is plunged into a treacherous web of intrigue and conspiracy reaching the highest levels of the divided government. (Description from Goodreads.) We have 10 paperback copies available.

Golden Sower Reading Day

golden sowerOnce again, Southeast Library System and Seward Memorial Library will be hosting Golden Sower Reading Day on May 27th. This offers the chance for Golden Sower Readers and those who want to be Golden Sower Readers the chance to read all the books on the primary list. The schedule for the day is as follows:

9:00 am
Kathy Schultz: Announcements about Golden Sower
Reading of Books from Primary List

12:00 pm
Lunch on your own

1:00 pm
Finish Reading of Primary List; Discussion of Titles from Chapter Book and Golden Sower Novel Lists

To register, go to http://bit.ly/ReadingDay.

June 10th Workshop Result of Partnership between SELS and the Nebraska School Librarians Association

SchoolLibrariansintheDigitalAgeSELS and the Nebraska School Librarians Association are partnering to offer a Continuing Education experience called “School Librarians in the Digital Age.” Librarians and media specialists will find themselves in a computer lab at the Lincoln Public Schools District Office for the workshops previewed below. The link to the registration is http://bit.ly/June10SchoolLibrarians. Since space is limited, please cancel your registration if you won’t be able to make it by calling the Southeast Library System office at 1-800-288-6063 or 402-467-6188 or email Todd at todd.schlechte.sels@gmail.com.

JUNE 10 Schedule:

9:30 am – 10 am Registration and Refreshments

10 am – 12 pm Using NebraskAccess Databases in Schools

Susan Knisely

Use one of the computers in the lab, or bring your own device to follow along as Susan explores
the many K12­ friendly features of the NebraskAccess databases with us!

12 pm Lunch

At nearby eateries

1 pm – 2 pm Digital Citizenship

Chris Pultz and Chris Haeffner

Explore the concepts of digital citizenship and librarianship.

2 pm – 3 pm This is not your Grandmother’s Library

Cynthia Stodgill

Librarians juggle technology integration, collaborative teaching, professional development, and books. Leveraging the power of social media impacts the role of the library in all of these
areas. This session will introduce busy school librarians to Twitter and Instagram as tools to promote, share and brand the school library. Bring your device and start tweeting!

SELS Training Extravaganza

FireworksBefore summer gets going full blast, give yourself a break and enjoy the 2016 SELS Training Extravaganza on May 13 at Seward Memorial Library. We have 12 workshops scheduled on 3 different tracks. And don’t forget the food: morning and afternoon refreshments, and a noon dinner of grilled chicken breast with alfredo sauce, twice baked potato casserole, green beans, salad, and a roll. Gluten free and vegetarian options are available.
The $25 fee includes lunch! Register at http://bit.ly/SELSTraining by the end of the day May 5th.

Following is a preview of the day: Continue reading

Looking for board nominations

The time is near for the next election to choose SELS board members. If you would be interested in serving on the board, or know someone who you feel would be a good board member, I would love to hear from you!

If you work in a library, are a library board member or user of a library in our service area, you are eligible to be a board member. The Southeast Library System serves the counties of Butler, Clay, Fillmore, Gage, Hamilton, Jefferson, Johnson, Lancaster, Merrick, Nemaha, Nuckolls, Otoe, Pawnee, Polk, Richardson, Saline, Saunders, Seward, Thayer, and York.

The board governs the Southeast Library System. Board member responsibilities include approval of policies, plans, and budgets, as well as evaluation of the System Director.

Board members serve a three year term. The board meets four times a year at locations around the SELS area. The term would begin on July 1, 2016.

We serve all types of libraries and we strive to get that diversity in our board as well.

The deadline for all nominations is April 2. To self-nominate, please send your name, library and role at said library, and a short (under 100 words) biography to scott.childers.sels@gmail.com . To nominate someone else, please send their name, contact information, and if you have already approached that person or not.