The Code of Quality Service

1.  Greet the customer immediately.
2. Give the customer your undivided attention.
3. Make the first 30 seconds count.
4. Be natural, not phony or mechanical.
5. Be energetic and cordial.
6. Be the customer’s “agent”.
7. Think! Use your common sense.
8. Bend the rules sometimes.
9. Make the last 30 seconds count.
10. Stay “up” – take good care of yourself.

From “Code of Quality Service” by Karl Albrecht and Associates