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Public Service Policy

Policy Statement:

Customer Service is an integral part of the Blair Public Library’s service to Blair’s diverse population.

 Policy:

 During interactions with library staff, customers can expect to:

  • Be acknowledged appropriately;
  • Be treated courteously and respectfully;
  • Be valued for their input;
  • Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria;
  • Receive prompt and timely service;
  • Receive knowledgeable service and professionalism from all staff ;
  • Have open access to traditional and innovative resources and instruction in their use;
  • Have their privacy and confidentiality respected; and
  • Have responsive, community-oriented service.

 

The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.

 

Reviewed 8/13

Reviewed 4/2016