Have you not yet had a chance to learn all the ins and outs of Nebraska’s still relatively new database package? Or do you need a refresher? If so, then this workshop is for you. You will also earn 5 CE through your participation. Presenters are Susan Knisely and Allana Novotny.
The location is Ashland Public Library. Scheduled begin is 9:30 am and the ending time is 3:30 pm. Lunch is on your own. The workshop is free, but it is limited to 20 participants. You may register at http://bit.ly/NebraskAccess.
This activity is supported with funding from the State of Nebraska and from the Institute of Museum and Library Services under the provision of the Library Services and Technology Act as administered by the Nebraska Library Commission.
Tag Archives: customer service
Customer Service: How and When to Break the Rules
Who gets which kind of service at your front counter? What if the rules interfere with great customer service? What if a new situation comes up that is not covered by The Book? And what if a new rule is causing havoc with customer relations, and you are the one who has to save the day: What is the right way to break the rules?
On December 2, well-known library consultant Pat Wagner will join us at the Eisley Branch Library of Lincoln City Libraries to address the topic of customer service. This is a four hour interactive workshop worth 4 CEs. The workshop starts with the issue of consistency in service standards regarding policies. Continue reading